Bespoke
Goods that have been designed using our Kit designer, or have been purchased on behalf of a School/College/University or organisation, or whose kit is of a bespoke design (i.e. not available as part of our Stock range). These bespoke goods are non-returnable and cannot be refunded or exchanged.
Exception
We will only accept returns for Bespoke orders in the event of a manufacturing fault. Where the fault is evident on delivery, for example, a name has been spelt incorrectly, this must be reported to CPRO immediately and the faulty item returned within 28 days of delivery, in their original condition, with all tags, bags and labels attached. We reserve the right to reject your claim if you report or return your goods after the 28th day of delivery.
For more information, please see our Terms and Conditions. For all other faults, please contact our Customer Services Team.
Further information is included on our returns guide.